Highly professional and responsible. As a first time seller, they walked through every single step and explained all the questions that I have for me. And now as being a picky buyer, they've been working really hard to find "the home" for me and we will be closing in a week! There is no need to mention all the 5 stars skills. They are just nice and reliable people that you will never regret working with them.
Everything was handled in a straight forward and clear manner. The experience was smooth, stress-free and convenient, and communication with Jason and Susan was easy; they made the 30-day escrow appear effortless. They delivered service above our expectations, and we’d absolutely recommend them to others.
Susan and Jason are that. We first met them when they knocked on our door last spring, introduced themselves and offered their services. Within a few months, we had them back to the house and they were very honest and forthright on the circumstances. It was an average of 4 months to sell in our area. Well they had weekly open houses, and constant communication with us and it sold in 4 months. The consideration, honesty and just the true caring about us was really nice. We felt like we met someone who would be in our lives for awhile. Once the house sold, they then helped us find our new house. What can I say other than they were with us every step of the purchase and answered all of our questions or got us to the write party to answer the question. From beginning to end they have been a rock of stability and definitely a shoulder to lean on. We highly recommend this team if you are looking to either buy or sell. They are amazing!
Immediately they struck us as genuine, caring and knowledgeable real estate professionals. At the time we were still not sure whether we were going to sell our home. However, several months later we came to the decision that our house needed to be sold due to financial hardship. Luckily, Jason's great follow up skills kept his image fresh in our minds. We had met many other real estate agents since our initial meeting with Jason and Susan, but we were concerned about their quality and experience. Subsequently, we decided to hire Jason and Susan and we definitely did not regret it. Susan is a phenomenal stager and she really transformed our house for the professional photos and the open house. Jason's negotiations skills were instrumental in getting our deal done. They were patient with us as we had many questions as first time sellers. Also, they were compassionate in understanding the emotional struggle of selling our home of 26 years. Obviously we cannot say enough about their professionalism and knowledge, but to add to it, they are just great people to work with. We not only found great real estate agents, but also great friends. We highly recommend this awesome real estate duo and we plan to continue to use their services moving forward.
With such a large purchase we were a bit nervous and it took us months to find the right place. Jason and Susan were with us every step of the way and really helped make the entire process more manageable. They really went above and beyond to make us comfortable and confident. Thanks to their patience and determination we finally closed on our perfect home at a great price and sold our previous home in no time at all!
They were able to answer many questions about the market and the area as well... We love learning about market updates and advice/tips from Jason's podcasts. Jason and Susan have such a wonderful personality that quickly turns your professional real estate agents into friends. We are thrilled that our friend introduced us to Jason and Susan. They have been super informative, supportive, honest, and have gone above and beyond in their support for us. We had a great experience and we highly recommend them!
They have valuable insight and knowledge of what can be a very stressful situation - they helped us stay calm during the process of purchasing our new home! I can't recommend them enough!
After seeing their extensive virtual and marketing strategy, including interactive floor plans, professional photography and video, I knew I made the right choice. Even though we listed at the beginning of the pandemic, they were able to bring in 3 offers in 21 days. With some negotiating and strategizing, we selected the right buyers for the house, at just under full asking price. After hearing a neighborhood realtor advise that we would never even get close to our asking price, I am definitely happy I hired The Zwolak Group. They are true professionals and Marketing Experts.
Being a first time home-buyer and not having much experience in the field, they literally took my hand and guided me the entire way. I could not have asked for a better experience with Jason and Susan when it came to their professionalism and honesty. Issues arose along the way, out of our control, and they were always prepared and ready to tackle any issues. They were very patient with me and my experience and always had suggestions or advice to guide me in the right direction. Jason and Susan would answer all questions and made themselves available by phone, text or email. I will gladly recommend Jason and Susan to anybody who is looking to buy, or sell, a home.
They guided us so well through the process of buying our first home. We saw ten homes within our price range and specific needs, and they ended up nailing it with exactly what we were looking for, in a short time frame. Jason and Susan were available at all times for our many questions and answered them with ease. They were able to help us through every aspect of the process, and made everything very smooth. We appreciated their organized, professional demeanor, and also their good attitude and advice. We can't be happier in the home they helped us purchase for our family.
They helped us find our first home in OC and of course we had them as our realtors when we had to sell that home due to an out of state job transfer. When buying, they made the entire process so easy and seamless for us and we got the first home we put an offer on. When selling, they met us at the house multiple times before going on the market to walk us through what we needed to do. They had a professional take photos of the house after we staged it with our own furniture. They did a grand opening 4 days after putting the house on the market and we had 3 offers at asking on the opening weekend (and it went for over asking!). If you want excellent service and amazing realtors who make the entire process seamless whether you're buying or selling, call Jason and Susan!!!
He took the time to ensure I understood each step of the home buying process and not get overwhelmed. When we first began looking at homes he ensured that the homes we looked at fit my budget and the location was ideal. Furthermore, his negotiating skills were great and he saved me thousands of dollars! As the process continues along he went through each step thoroughly to make sure I understood what was happening. I highly recommend Jason and the Zwolak Group if you want the very best realtors!
I do have a few words. Like "indispensable." And "dedicated." Or "confidence-inspiring." Certainly "responsive" comes to mind. And then there's just plain "fun." Jason and Susan Zwolak made what can be a highly stressful and often complex undertaking--finding and buying just the right home--a true pleasure. Their professionalism and communication skills served to eliminate any sense of uncertainty throughout every step of the process. Shortly after beginning our home search, it became apparent that we were in the hands of realtors that were both supremely knowledgeable about the market, and highly sensitive to our preferences and our...well, quirks. To say that Jason and Susan are highly adept at going with the flow is an understatement. In hockey terms, they "kept us in play," without ever seeming to lose patience, good humor, or focus. Once we had found our future home, Team Zwolak made it a point to educate us thoroughly about every aspect of the negotiation, due diligence and eventual closing. There wasn't a single document that we signed that hadn't been first explained to us in detail. And when it was all over and we were standing in our new kitchen together, it was obvious that Jason and Susan were truly thrilled for us. In sum, to make another real estate transaction without involving Jason and Susan Zwolak would be unthinkable.
We listed our home within days of the pandemic, and we were nervous about the unknown state of the economy and housing market. Jason talked us through everything and and we decided on a virtual tour. Right away we received multiple offers. We had the self proclaimed resident realtor tell us we would never receive the asking price and that we should accept her low ball offer. Jason knew we could get the asking price because that was the legitimate value. And....boom we got it. Once we received the offer, we started looking for a new home to raise our family. Jason held our hand the entire way and prepared us for the sellers market. With the pandemic, there aren't as many homes listed but Jason Kept the encouragement alive. He knows the market very well, how to strategically place an offer, and had a great poker face to get us what we wanted. What's really great is the virtual explanation of nearby supporting comps. This way you know the value of your purchase and can literally see the homes like it so you know you are paying what it's worth. From the bottom of our hearts, we thank you and call you a lifelong friend.
Jason uses videos and customized listing website so you can flag your picks and communicate with him directly through the website. Other realtors bombarded me with emails and pictures which made it difficult to keep track of. Jason truly listened and remembered my likes and dislikes and considered them in picking the properties to show me. I had a complicated finance situation and he partnered with me all the way to the end helping me come up with different options. He is very responsive and in most cases, he followed up with me rather than the other way around. He provides honest opinions and suggestions. I highly recommend this team, you will not be disappointed.